GENERAL INFORMATION & FAQ
SAMPLES & PROOFING
CAN I SEE A PAPER SAMPLE?
It's always nice to touch and feel the paper. If you'd like to see the difference between the textured cotton and the handmade cotton, please email TLBC and some samples can be put in the mail for you.
CAN I SEE A PRINTED PROOF BEFORE ORDERING?
No, I'm sorry. Letterpress and specialty printing requires immense set up and is simply not feasible for a single proof. Once you place an order, there will be a series of digital proofing for you to view and approve before finalizing the printing.
WHEN WILL I SEE MY FIRST PROOF?
After placing your order, you will receive a form prompting you for language and wording. You will receive this form within 24 hours from ordering. Once you submit your form and and other necessary information, you will receive your first proof within 3-5 business days.
HOW MANY PROOFING ROUNDS WILL I HAVE?
Once you submit your form and and other necessary information, you will receive your first proof within 3-5 business days. After the first proof, you will receive two additional rounds of edits and smaller alterations, totaling three. Any proof thereafter will result in a $15 proofing fee.
TIMELINE & TURNAROUND
HOW SOON AFTER I PLACE MY ORDER WILL I RECEIVE MY STATIONERY?
Most orders take about 3-5 weeks after the final proof has been approved. Orders that include envelope addressing must have a submitted guest address template before production begins. Suites that incorporate the deckled handmade cotton may take 7-10 business days longer due to the nature of the handmade process.
HOW FAR IN ADVANCE SHOULD I ORDER?
Select your "mail out" date, then back track your order date 5-6 weeks prior. The above referenced 3-5 weeks begins AFTER your final approval has been submitted.
CAN I RUSH MY ORDER?
Rush services are available upon request and availably. If you need your order rushed, please place your order online and send an email with your requested finish date. Rush Charges will incur an additional 40% of your job's total.
CAN I SUBSTITUTE THE SCRIPT AND TEXT?
Yes, you may select from the available typefaces for both the script and text.
CAN CHANGE THE INK COLOR?
Yes, you may select from the available ink colors. Some suites may have less options than others. For example, the noir handmade cotton will only take gold foil.
CAN I CHANGE THE ENVELOPE COLOR?
Yes, you may. Some suites may have less options than others. For example, certain textured cotton papers will not match up with the handmade cotton envelopes.
IS IT POSSIBLE TO MAKE CHANGES OTHER THAN THE AVAILABLE CUSTOMIZATIONS?
Possibly. Let's talk.
ASSEMBLY & POSTAGE ADD-ONS
WHAT ARE MY ENVELOPE ADDRESSING OPTIONS?
For all two-piece suites, your digitally printed return address is included. For all four-piece suites, your digitally printed return address & response envelope address is included. The guest address portion of your envelope is left blank unless you opt to include the addressing in your order from the al la carte section. All addressing is digitally printed. If you'd like to talk more about calligraphy, please inquire.
WILL MY STATIONERY ARRIVE ASSEMBLED?
Yes (and no), where applicable, ribbons are tied, wax seals are sealed, cords are wrapped, postage is applied, and envelopes are stuffed accordingly. Your outer envelope will arrive to you unsealed.
PAYMENT, TERMS, AND RETURNS
All payments are due in full. Payment plans are available for custom jobs only.
TERMS, CONDITIONS, AND RETURNS
Once your order has been placed, work is immediately commenced. If you decide to cancel your order before your final proof has been approved, you may do so after forfeiting 15% of the job's total for restocking and applied design time. No cancellations are made after your final proof has been approved.
Any errors or omissions made by either TLBC or the Client found after the Final Proof has been approved, TLBC should not be held responsible. All reprints are at the cost of the Client.
TERMS AND CONDITIONS
Collectively, all of the below people or businesses entering this Agreement will be referred to as the "Parties" and "Client."
Variation Disclaimer. Client understands that letterpress printing is a handmade process and no two printed pieces are alike. Due to the handmade nature of our handmade papers, Client understands that there may be subtle differences in texture and size between papers. Client understands that in comparison to computer screens and product photography, there may be minor differences from color and impression for both letterpress printed pieces and digitally printed pieces.
Exclusivity. Client understands and agrees that he or she has hired Vendor exclusive of any other service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that Vendor hires to complete the Services outlined in this Agreement, are permitted to provide the same or similar services or products, paid or unpaid, specified in these terms.
Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business.
In the event you wish to obtain any artwork created by Vendor for permitted Uses of Product(s), you must contact for permission to purchase rights. If permitted, you will receive an agreement with the terms and agreements on proper uses of such artwork. Vendor has the right to charge a licensing fee. Licensing fee will vary depending on use. Vendor has the right to deny permissions on a case-by-case basis.
Permitted Uses of Product(s). Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Use includes, but is not limited to, use within the following contexts:
- A crest, monogram, and/or illustration may be used for products outside of Vendor's listed services, with Vendor's permission (napkins, cups, or other wedding accessories) ; or
- Wedding website or social media graphics.
Prohibited Uses of Product(s).
- A crest, monogram, and/or illustration may NOT be used or sent to another designer to recreate, alter, or apply to stationery products (thank you notes, paper stationery products, etc.) without consent from Vendor; Vendor may require a licensing fee; or
- Client may NOT reproduce, alter, or resell ANY artwork created by Vendor for any reason.
Envelope Printing - flat print
Vendor will provide digitally produced address printing for Client's envelope(s) as stated in the agreed upon proposal. Client agrees to use the provided spreadsheet. Client understands that Vendor will produce the names, addresses, and all information exactly as it appears on the provided spreadsheet. This includes, but not limited to, abbreviated words, misspelled names or words, extra spacing, or typographic errors. Once your final guest list has been approved, there are no quantity or correctional changes allowed. If you wish to add or correct an item from your guest list after your guest list has been approved, it will count as an addition and Client will be charged a separate set up fee plus the cost of the envelope and printing.
Envelope Printing - calligraphy
Vendor will provide the proper format based on the calligraphy style achieved. Client understands and agrees to use the proper format provided by Vendor. Client understands that Vendor will produce the names, addresses, and all information exactly as it appears on the provided format requirement. This includes, but not limited to, abbreviated words, misspelled names or words, extra spacing, or typographic errors. Once your final guest list has been approved, there are no quantity or correctional changes allowed. If you wish to add or correct an item from your guest list after your guest list has been approved, it will count as an addition and Client will be charged a separate set up fee plus the cost of the envelope and printing. Client understands that Vendor may use a third party to conduct your service. Client understands that calligraphy is subjective and variations may occur from each piece.